Debrief Action Tracking

92Total Actions

33Open

53Complete

6Deferred

2Link Missing

1Owner Missing

How to Close the Loop

This page is generated from ADO and debrief data. Update the source debrief or ADO work item.

If the action requires implementation, testing, deployment, monitoring, or process work, link the related ADO work item.
Keep the linked ADO work item updated as work progresses.
If an action is completed without an ADO work item, update the debrief document or notify the Communications Manager.
Teams should regularly review open action items and follow up on missing commitments, owners, links, or possible duplicates.

Tracker Definitions

Cleanup Needed: The action has validation issues, or the source incident is missing its debrief.
Execution Risk: Follow-up may be blocked because a debrief is missing, an action is stalled, or a committed action is missing an ADO link.
Stale: The source debrief has not been updated in at least 14 days.
Commitment Undecided: The action needs a commitment decision: Committed, Recommended, or Parking Lot.
Potential Duplicate: A similar action appears elsewhere in the tracker.
Link Missing: A committed action is missing its required ADO or action link.
Action Health: An overall priority indicator based on status, owner, commitment, and tracking. It does not include age or timing signals.
Target Horizon: A planning window for work that does not have a fixed due date.

Product

Incident ID

Owner

Focus

PR bug created

Committed only

Showing 38 debrief records and 92 action items.

Actions for the selected product, prioritized by attention needed. Use Focus to narrow the worklist.

Debrief context for the selected product. Expand a debrief to see its matching actions and source links.

389938 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductProlink

PR bug titleCan't activate QC-CALC Real-Time licenses

PR bug created2026-08-25

Severity1 - Critical

Customer calls1

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

389724 - Minitab Solution Center Issue ADO #389724

1 Action0 Missing Links0 Missing Owners1 Open Action

ProductMinitab

PR bug titleMSS and Data Prep not opening on Web

PR bug created2026-08-24

Severity2 - High

Customer calls5

Change defect / failure ?false / false

1 cleanup

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Issue 390257 Create fetch mocking script for testing Updated 2026-08-25 Commitment Undecided	Brian Gordon	🚨 Needs Clarification	Horizon: If committed, when?	Detective	Link 1 Link 2

389627 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug title(Resolved) Live Norway East VM subscription outage required VM stop/start to restore site availability

PR bug created2026-08-21

Severity1 - Critical

Customer calls0

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

389508 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductDataXchange

PR bug titleData Display: On-Premise customers cannot save Account Credentials

PR bug created2026-08-20

Severity2 - High

Customer calls1

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

388730 - Connect Issue # 388730Change failure

7 Actions0 Missing Links0 Missing Owners2 Open Actions

ProductConnect

PR bug titleNew production subscription is left unusable when customer database migration

PR bug created2026-08-14

Severity1 - Critical

Customer calls0

Change defect / failure ?true / true

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
High level Datadog alerting pass Updated 2026-08-25	Hongjie	⚠ Open	Horizon: Later	Detective	Link 1
Move ENCRYPTION_AZ_CUST_KV into infra Updated 2026-08-25	YZ	⚠ Open	Horizon: Next	Preventive	Link 1
Implement a notification indicating that a subscription isn’t done provisioning Updated 2026-08-25	Luke	🅿 Parking Lot	Horizon: Later	Preventive	None
Add Datadog alerting for customer database update failures / subd containers error Updated 2026-08-25	SDS/Hongjie	✅ Complete	Horizon: Now	Detective	Link 1
Add manual update steps to wiki Updated 2026-08-25	Tyler	✅ Complete	Horizon: Now	Process	None
Align -test and -staging config to match -Live more closely Updated 2026-08-25	Tyler	✅ Complete	Horizon: Now	Preventive	None
Identify risk path/risky areas whenever deploying a live spin-up. Identify when necessary through tagging. Updated 2026-08-25	All	✅ Complete	Horizon: Now	Process	None

387528 - Prolink Issue # 387528

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductProlink\MFI

PR bug titlePower Users still require a QC-Mobile license to be active

PR bug created2026-08-10

Severity2 - High

Customer calls0

Change defect / failure ?true / false

Open debrief document

No action rows were found in the matched debrief.

387568 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductDataXchange

PR bug titleCopied URLs generating blank Summary charts

PR bug created2026-08-10

Severity2 - High

Customer calls1

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

386835 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductDataXchange

PR bug titleExports download multiple times over time

PR bug created2026-08-04

Severity2 - High

Customer calls1

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

385984 - Product Issue ADO #385984

3 Actions0 Missing Links1 Missing Owner1 Open Action

ProductMinitab

PR bug titleLinear Regression Response Optimization uses GOPT dialog after GOPT execution

PR bug created2026-07-29

Severity3 - Medium

Customer calls0

Change defect / failure ?false / false

1 cleanup

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Bug 386376: Gage R&R > VDA 5 subdialogs have constant resize/layout flicker Updated 2026-08-18 Owner Missing	Unassigned	🚨 Needs Owner	Horizon: If committed, when?	Preventive	Link 1 Link 2
Consolidated rehydratable dialogs into single source of truth Updated 2026-08-18	Onboarding team	✅ Complete	Horizon: Now	Detective	Link 1
Task 386325: Fix response validation for create model diagram dialog Updated 2026-08-18	Bulldozer	✅ Complete	Horizon: Now	Recovery	Link 1 Link 2

384868 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductDataXchange

PR bug titleData Display - Layout Hierarchy Incorrect Version

PR bug created2026-07-21

Severity3 - Medium

Customer calls0

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

383339
384274 - Connect Issue # 383339Change failure

3 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleExcel import inconsistently applies thousands separators to large numeric-looking fields
Uploading excel file containing numbers of more than 4 digits include commas

PR bug created2026-07-08
2026-07-16

Severity2 - High / 3 - Medium

Customer calls2

Change defect / failure ?true / true

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Add new automated testing around scenario Updated 2026-08-19	Brian	✅ Complete	Horizon: Now	Preventive	None
Add new endpoint testing Updated 2026-08-19	YZ	✅ Complete	Horizon: Now	Preventive	None
Added scenario to "critical workflow" documentation – Review overall maintenance w. CS Updated 2026-08-19	Hongjie	✅ Complete	Horizon: Next	Preventive	None

383152 - Connect Issue ADO #383152Change failure

6 Actions0 Missing Links0 Missing Owners1 Open Action

ProductConnect

PR bug titleImports values like 6E5993 as very large numbers

PR bug created2026-07-07

Severity1 - Critical

Customer calls1

Change defect / failure ?true / true

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Review/Update CS Request Process Updated 2026-08-17	Luke	⚠ Open	Horizon: Next	Process	None
Connect common workflows testing Updated 2026-08-17	Brian	✅ Complete	Horizon: Now	Preventive	None
Connect customer critical workflow map Updated 2026-08-17	Hongjie	✅ Complete	Horizon: Next	Process	None
Preserve Excel text values before import parsing – Endpoint tests Updated 2026-08-17	YZ	✅ Complete	Horizon: Now	Preventive	None
Review CS Best Practices w. Dennis Updated 2026-08-17	Luke/Stephen	✅ Complete	Horizon: Next	Process	None
Unit coverage - Correct field-type inference for scientific-looking text values Updated 2026-08-17	YZ	✅ Complete	Horizon: Now	Preventive	None

383153 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductProlink\QC-Mobile

PR bug titleLicensing in MFI is throwing an XML error upon updating the activation key for Mobile.

PR bug created2026-07-07

Severity2 - High

Customer calls0

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

382958 - Product Issue ADO #382958Change failure

2 Actions0 Missing Links0 Missing Owners1 Open Action

ProductConnect

PR bug titleCapability/Ppk dashboard alerts fire after data updates even when alert condition is not met

PR bug created2026-07-06

Severity3 - Medium

Customer calls1

Change defect / failure ?true / true

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Email rate limit alerts in DD Updated 2026-08-17	Dan	⚠ Open	Horizon: Later	Detective	None
Endpoint Test coverage for Capa alert condition false case / SPC alarms Updated 2026-08-17	Hongjie	✅ Complete	Horizon: Next	Preventive	None

381872 - Prolink Issue #381872

7 Actions1 Missing Link0 Missing Owners1 Open Action

ProductProlink\QC-Mobile

PR bug titleUnable to License QCC or QCM on legacy setups with mismatch ComputerIDs

PR bug created2026-06-26

Severity2 - High

Customer calls0

Change defect / failure ?true / false

1 cleanup

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Investigate possibility of creating integration tests for MFI Updated 2026-08-19 Link Missing	Tyler & Wes	🚨 Open - Missing Tracking	Horizon: Now	Detective	None
Create Prolink Releases Channel Updated 2026-08-19	Laura	✅ Complete	Horizon: Now	Process	None
Determine future of Support channel Updated 2026-08-19	Erica	✅ Complete	Horizon: Later	Process	None
Document Build Process & Best Practices Updated 2026-08-19	Laura	✅ Complete	Horizon: Now	Preventive	None
Have licensing tests within staging/smoke tests Updated 2026-08-19	Matt & Lie-Ken	✅ Complete	Horizon: Now	Preventive	None
Improve P0/P1 Alerts process Updated 2026-08-19	Erica	✅ Complete	Horizon: Next	Process	None
Schedule discussion on Release/Branch Cutting process updates Updated 2026-08-19	Luke	✅ Complete	Horizon: Now	Process	None

381335 - Connect Issue # 381335

4 Actions0 Missing Links0 Missing Owners1 Open Action

ProductConnect

PR bug titleFile import/Flow fails with certain field types if using Adjust columns or Auto Adjust triggers

PR bug created2026-06-24

Severity2 - High

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
PHP Static Analysis Updated 2026-08-17	YZ	⚠ Open	Horizon: Later	Preventive	Link 1
Add Endpoint test coverage for Triggers on AutoImport Updated 2026-08-17	Hongjie	✅ Complete	Horizon: Now	Preventive	Link 1
Refactor FieldFormats Updated 2026-08-17	Wes	✅ Complete	Horizon: Next	Preventive	Link 1
Steal Jake’s template for staging use Updated 2026-08-17	Hongjie	✅ Complete	Horizon: Next	Detective	None

381427 - Product Issue ADO #381427

3 Actions0 Missing Links0 Missing Owners1 Open Action

ProductData Center

PR bug titleModal: Refreshing connection can remove connector line for node outside output branch

PR bug created2026-06-24

Severity3 - Medium

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Incorporate pipeline shapes into automated tests. Updated 2026-08-25	Data Center QE/SE	⚠ Open	Horizon: Next	Preventive	Link 1
Document process for peer review. Schedule peer reviews for all projects - 383253, 383252 Updated 2026-08-25	Data Center QE	✅ Complete	Horizon: Now	Process	Link 1 Link 2 Link 3 Link 4
Review and document various pipeline shapes. Updated 2026-08-25	Data Center QE/SE	✅ Complete	Horizon: Next	Preventive	Link 1

381261 - Product Issue ADO #381261

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductWorkspace Online

PR bug titleBrainstorm AI entry points and dialog shown for non-AI enabled LP subscriptions (Requests Blocked)

PR bug created2026-06-23

Severity3 - Medium

Customer calls0

Change defect / failure ?true / false

Open debrief document

No action rows were found in the matched debrief.

381311 - MSSO Issue #381311Change failure

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductMinitab

PR bug titleData disappears from Minitab Web App data pane after opening a dialog or scrolling worksheet

PR bug created2026-06-23

Severity2 - High

Customer calls4

Change defect / failure ?true / true

Open debrief document

No action rows were found in the matched debrief.

377832 - Connect Issue #377832

4 Actions1 Missing Link0 Missing Owners1 Open Action

ProductConnect

PR bug titleUnable to create Theme and open existing Themes in live VM after 26.6.1 go-live

PR bug created2026-06-03

Severity3 - Medium

Customer calls0

Change defect / failure ?true / false

1 cleanup

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Rename Morgan & QE database Updated 2026-08-19 Link Missing	Dan Dean	🚨 Blocked	Horizon: Next	Preventive	None
In the event we CANNOT fix a legacy issue, we should make this legacy/environment issue testable for the future (backfill in Staging/Test) Updated 2026-08-19	N/A	🅿 Parking Lot	Horizon: If committed, when?	Process	None
Run Customer DB scan for next Laravel update (Snippets) Updated 2026-08-19	Catrina Joos	✅ Complete	Horizon: Next	Preventive	None
Wiki page to document vm vs managed diffs Updated 2026-08-19	Hongjie	✅ Complete	Horizon: Now	Process	None

373795
373799 - Product Issue ADO #373799, #373795Change failure

8 Actions0 Missing Links0 Missing Owners7 Open Actions

ProductModel Ops

PR bug titleUsers get kicked out of Model Ops and can't log back in
Models can't be sent from MSSO or Uploaded into the Models tab

PR bug created2026-05-07
2026-05-07

Severity1 - Critical / 2 - High

Customer calls0

Change defect / failure ?true / true

7 cleanup7 stale

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Consider shortening lead time for changes. Updated 2026-05-19 Commitment Undecided	Dev team	🚨 Needs Clarification	Not set	Preventive	None
Determine root cause of 502 error Updated 2026-05-19 Commitment Undecided	Matt	⚠ Open	Not set	Preventive	Link 1 Link 2
Document process improvement for reviewing infra changes. At least two reviewers must approve plan. Updated 2026-05-19 Commitment Undecided	Dax	⚠ Open	Not set	Process	Link 1 Link 2
Make queue/blob access in workers more resilient by rebuilding clients and recovering from repeated failures. Updated 2026-05-19 Commitment Undecided	TBD	🚨 Needs Clarification	Not set	Recovery	Link 1 Link 2
Optimize alert emails to see if there needs to be changes to tone down the noise. Updated 2026-05-19 Commitment Undecided	Matt / Aimee	⚠ Open	Not set	Detective	Link 1 Link 2
Scan errors from logs and investigate. Improve observability. Updated 2026-05-19 Commitment Undecided	Dax	⚠ Open	Not set	Detective	Link 1 Link 2
Update roll-back documentation. Proof out roll-back plan on Staging. Updated 2026-05-19 Commitment Undecided	Aimee	⚠ Open	Not set	Recovery	Link 1 Link 2
Pin storage private-endpoint subnets to aks-subnet by name Updated 2026-05-19	Matt Rogers	✅ Complete	Not set	Preventive	Link 1 Link 2

373206
373315 - Product Issue ADO #373206Change failure

7 Actions0 Missing Links0 Missing Owners6 Open Actions

ProductData Center

PR bug titleNo data is loading for DC Proper or DC Preview/Modal
No data is loading for DC Proper or DC Preview/Modal - Again

PR bug created2026-05-06
2026-05-06

Severity1 - Critical

Customer calls0

Change defect / failure ?true / true

6 cleanup

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Communicate Lessons Learned from this issue across SD so other teams (e.g., Connect) can learn from it – create technical documentation, write a post in SD General Updated 2026-08-17 Commitment Undecided	Taran Rickard	⚠ Open	Not set	Preventive	None
Deploy non-feature work more frequently and independently without effecting other products Updated 2026-08-17 Commitment Undecided	Misha Kononov	⚠ Open	Not set	Preventive	None
Investigate Blue/Green architecture Updated 2026-08-17 Commitment Undecided	Jeremy Zerbe	⚠ Open	Not set	Preventive	None
Pick a distroless root image Updated 2026-08-17 Commitment Undecided	Misha Kononov	⚠ Open	Not set	Preventive	None
Review P0/P1 process on communication (define status update frequency, etc.) Updated 2026-08-17 Commitment Undecided	Laura Tyson	⚠ Open	Not set	Process	None
Who makes the call to roll back when an issue occurs in Live? IC? QE? Updated 2026-08-17 Commitment Undecided	Laura Tyson /dev managers	⚠ Open	Not set	Detective	None
Investigate configuration differences between Staging and Live Updated 2026-08-17	Taran Rickard	✅ Complete	Not set	Preventive	None

373239 - Minitab Desktop Issue #373239

6 Actions0 Missing Links0 Missing Owners4 Open Actions

ProductMinitab

PR bug titlePerformance degradation and excessive log generation in MSS 22.5.0 on Asian code page OSs

PR bug created2026-05-06

Severity2 - High

Customer calls0

Change defect / failure ?true / false

4 cleanup4 stale

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
How can we evolve test automation to catch issues in I18N environments earlier (in PR, nightly, etc.) without having to rely on manual testing? Updated 2026-05-19 Commitment Undecided	Q	🚨 Needs Clarification	Not set	Detective	None
Investigate discrepancy between headless and headed desktop app font managers. Why are they different, and must they be? Updated 2026-05-19 Commitment Undecided	Q	🚨 Needs Clarification	Not set	Preventive	Link 1 Link 2
Investigate how to change logging behavior without shipping a desktop release. Updated 2026-05-19 Commitment Undecided	Q	🚨 Needs Clarification	Not set	Detective	Link 1 Link 2
Investigate logs for when strict checks are enabled. How can we leverage them better? Updated 2026-05-19 Commitment Undecided	Q	🚨 Needs Clarification	Not set	Detective	Link 1 Link 2
Add test case in manual test plan – every language test to run output creation mtb. (code coverage mtbs) Updated 2026-05-19	MTormay	✅ Complete	Not set	Detective	Link 1 Link 2
Implement policy for QE to capture analytics during Final Test. Create a task for Desktop Final Test log review to be conducted at the end of Final Test ensuring there are no log bombs. Updated 2026-05-19	MTormay	✅ Complete	Not set	Process	Link 1 Link 2

373241 - Product Issue ADO 373241

3 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductEngage and Workspace

PR bug titleWorkflow Phase Data does not display in column sets after the initial publish

PR bug created2026-05-06

Severity2 - High

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Communication was painful à - 3-4 different chats + an email thread (noisy, unproductive, and distracting), - 💡issue updates channel, can this be the single source of information from the team? Updated 2026-05-29	PM	🅿 Parking Lot	Not set	Process	None
Team would prefer not to have a release day on the same day as the other releases. Updated 2026-05-29	PM	🅿 Parking Lot	Not set	Process	None
For future deployment upgrade manual testing: create a sandbox, publish it, and check that data is populated after the publish using a dashboard or workflow report. (test plan) Updated 2026-05-29	Bob	✅ Complete	Not set	Detective	Link 1

373279 - Connect Issue #373279

6 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleDashboards and Forms no longer available on RTSPC/Connect sub

PR bug created2026-05-06

Severity2 - High

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Explore possibility to have LP written in a container (just a casual ask) Updated 2026-08-19	YZ	⏸ Deferred	Not set	Preventive	None
Determine whether we want to run banner again for customers shortly in advance of upgrade Updated 2026-08-19	Luke	✅ Complete	Not set	Preventive	None
Explore Connect/RTSPC subs add-on summary: add an alert with an add-on being enabled, or dump a weekly report to Dev team with the LP DB query. Updates with current solution: Duane is going to update the query result every Wednesday with 2 sharepoint csv files. Hongjie has setup a weekly sharepoint connection flow to update the data and send alarm if one/more customers have those add-on enabled. Updated 2026-08-19	Hongjie – follow up with LP team	✅ Complete	Not set	Detective	Link 1 Link 2 Link 3
Explore expanding testing suite to include additional user roles Updated 2026-08-19	Brian	✅ Complete	Not set	Detective	None
Explore test coverage around RT SPC Add-On Subs Updated 2026-08-19	Hongjie	✅ Complete	Not set	Detective	Link 1 Link 2
QE - Add a RTSPC playwright test to verify Minitab Connect (Full Access) Addon. Updated 2026-08-19	Song	✅ Complete	Not set	Detective	Link 1 Link 2

362568 - Connect Issue #362568Change failure

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleData written to incorrect database in WE -vm environment following April Release hotfix

PR bug created2026-04-08

Severity2 - High

Customer calls1

Change defect / failure ?true / true

Open debrief document

No action rows were found in the matched debrief.

361737 - Connect Issue #361737

2 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleRedis Cluster configured with No Eviction policy may cause memory exhaustion and runtime errors under load

PR bug created2026-04-03

Severity4 - Low

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Formalize process around clearing Redis Updated 2026-08-19	Dan	✅ Complete	Not set	Process	Link 1
Update TF Modules with Better Default Updated 2026-08-19	Dan	✅ Complete	Not set	Preventive	Link 1 Link 2

361593 - QC-CALC SPC Issue #361593Change failure

2 Actions0 Missing Links0 Missing Owners1 Open Action

ProductProlink\QC-Calc SPC

PR bug titleQC-CALC-SPC v5.0 - cannot open QCQ Files

PR bug created2026-04-02

Severity2 - High

Customer calls2

Change defect / failure ?true / true

1 cleanup1 stale

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Automated regression testing for QCQ files is planned. Updated 2026-05-28 Commitment Undecided	Jeff	⚠ Open	Not set	Detective	None
Testing methods are being changed to include QCQ files differently. Updated 2026-05-28	Matt	✅ Complete	Not set	Detective	None

361694 - QC-CALC Real-Time Issue # 361694

1 Action0 Missing Links0 Missing Owners0 Open Actions

ProductProlink\QC-Calc Real-Time

PR bug titleReal-Time - restart clears UserGroupId and SQLServerLocation

PR bug created2026-04-02

Severity2 - High

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
After the release of 5.1, research the file changes that happened around that time to determine what actually happened here. Updated 2026-05-28	Chris	✅ Complete	Not set	Preventive	Link 1 Link 2

361302 - Connect Issue #361302Change failure

3 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleConstant flow of Error notifications

PR bug created2026-04-01

Severity2 - High

Customer calls1

Change defect / failure ?true / true

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Investigate how we can define “versioning” in Connect/our DBs and how we can easily determine version/version date for a given customer Updated 2026-08-19	To Discuss (possible time sink)	⏸ Deferred	Not set	Preventive	None
Define a standard monitoring process in go-live, rather than a functionality spotcheck Updated 2026-08-19	Hongjie	✅ Complete	Not set	Process	None
Expand Job.q@minitab.com to include full Connect team, while long-term looking to include all alerts in DataDog Updated 2026-08-19	Wes	✅ Complete	Not set	Detective	None

330500 - Minitab Desktop Issue #330500

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductMinitab

PR bug titleOpening Google Drive project in desktop stalls and/or causes sign-in loop

PR bug created2026-03-19

Severity2 - High

Customer calls1

Change defect / failure ?false / false

Open debrief document

No action rows were found in the matched debrief.

325925 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductMinitab

PR bug titleOneDrive: Open from Provider workflow ends in a 404. Cannot open file.

PR bug created2026-03-02

Severity3 - Medium

Customer calls0

Change defect / failure ?true / false

No matching debrief document found

No action rows were found in the matched debrief.

324566 - Minitab Solution Center # 324566Change failure

2 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductMinitab

PR bug titleUnable to access MSC after Traefik migration

PR bug created2026-02-19

Severity1 - Critical

Customer calls0

Change defect / failure ?true / true

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Reprioritize: Catalyst Features Backlog - Boards (Updated to be P2) Updated 2026-05-06	Catalyst	✅ Complete	Not set	Detective	Link 1
Task to investigate root cause: Updated 2026-05-06	Catalyst	✅ Complete	Not set	Preventive	Link 1 Link 2

324024 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductSimul8

PR bug titleHyphens in emails trigger UserManager Exception

PR bug created2026-02-17

Severity2 - High

Customer calls4

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

322882 - Connect Issue # 322882

3 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleVM: Save Dashboard Reloads Dashboard Instead

PR bug created2026-02-09

Severity2 - High

Customer calls0

Change defect / failure ?true / false

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Block anything requesting the IP rather than the domain name Updated 2026-08-19	Jose V	✅ Complete	Not set	Preventive	None
Look into ability/frequency to run current testing scripts in VM instance as well as managed Updated 2026-08-19	Rachel (Dashboards) Hongjie (Connect)	✅ Complete	Not set	Detective	Link 1 Link 2
Maintenance item around why dashboard would refresh upon clicking save Updated 2026-08-19	Rachel	✅ Complete	Not set	Preventive	Link 1 Link 2

320366 - Missing debrief documentChange failure

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductProlink

PR bug titleWe broke anyone running a SQL version prior to 2019

PR bug created2026-01-22

Severity2 - High

Customer calls1

Change defect / failure ?true / true

No matching debrief document found

No action rows were found in the matched debrief.

318145 - Missing debrief document

0 Actions0 Missing Links0 Missing Owners0 Open Actions

ProductConnect

PR bug titleInvalid validation for Quota / Expiration on Connect/RTSPC addons

PR bug created2026-01-08

Severity2 - High

Customer calls0

Change defect / failure ?false / false

No matching debrief document found

No action rows were found in the matched debrief.

317942 - Connect + LP Issue #317942Change failure

9 Actions0 Missing Links0 Missing Owners5 Open Actions

ProductConnect

PR bug titleCannot access Connect dashboards on combined RTSPC/Connect sub

PR bug created2026-01-07

Severity2 - High

Customer calls1

Change defect / failure ?true / true

6 cleanup5 stale

Open debrief document

Action	Owner	Action Health	Timing	Type	ADO/action links
Audit the Connect/RTSPC addons that have an expiration date. Create a report for enabled add-ons where: Add-on EndDate is set and differs from main subscription EndDate Add-on EndDate is in the past but add-on is still enabled Add-on EndDate was manually edited (if audit data exists) Purpose: surface both valid exceptions and unintended inconsistencies. Updated 2026-07-13 Commitment Undecided	Tyler?	⚠ Open	Not set	Preventive	None
Figure out how to set up next new engineer with institutional knowledge – LP team could add more UI sugar to make it more obvious when something seems wrong… could Updated 2026-07-13 Commitment Undecided	Duane	⚠ Open	Not set	Preventive	Link 1 Link 2
Investigate LP logic for removal of default addons for connect, spc, and engage. Updated 2026-07-13 Commitment Undecided	Duane	⚠ Open	Not set	Detective	Link 1 Link 2
Investigate idea of removing add on expiration date (activation date is a thing, too) Updated 2026-07-13 Commitment Undecided	Duane	⚠ Open	Not set	Preventive	None
[Duane, please describe your first idea] notifications…. Updated 2026-07-13 Commitment Undecided	Duane	⚠ Open	Not set	Preventive	Link 1 Link 2
Clarify Ownership of Semantics Document and align on: What EndDate means for add-ons vs subscriptions Which system is the source of truth for expiration semantics Which fields downstream systems are allowed to interpret as entitlement-gating Updated 2026-07-13	Hongjie made a wiki	✅ Complete	Not set	Preventive	None
Find out how expiration dates for add-ons are being used. Updated 2026-07-13 Owner Missing	Unassigned	✅ Complete	Not set	Preventive	None
Nexus/LP: Understand quotas and expiration date values. What’s valid? What’s invalid? Make updates if needed. Updated 2026-07-13	Tyler Hongjie	✅ Complete	Not set	Preventive	Link 1 Link 2 Link 3
The CRM case was submitted 1/7/2026 at 8 AM (whose timezone?) and escalated at 2:13 PM which matches when the email thread started. What happened between 8 and 2? Updated 2026-07-13	Erica	✅ Complete	Not set	Preventive	None